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Returns Policy


Delivery and Returns


Account Customers - Free next day delivery service for all customers with a Local Account Manager. (subject to availability )


Non Account Customers - Orders over £50    - Free Delivery

                                          Orders below £50 - £7.70 delivery charge 


An additional delivery charge of £15.00 may apply to bulky items. 

Orders placed before 5pm Monday-Friday will be delivered next working day ( subject to stock availability )  Any back orders will follow as soon as possible.

Please note we do not deliver on Saturday or Sunday

All deliveries must be signed for.  In the event of no signatory being available our carrier will leave a card advising that they will attempt re-delivery the following working day. After two failed attempts the goods are returned to our warehouse however the original carriage charges are non-refundable in these circumstances. If the goods are requested to be re-despatched  a further delivery charge payable in advance will apply.


Please also be aware that the courier is contracted to deliver to the address stated on the order. Please include any relevant FLOOR number on the order.

We do NOT deliver to PO BOX addresses.


Product Returns

If you require to return any item purchased from us, please E-mail us on 01902 884688 within FIVE DAYS of receipt

Please note that due to health and safety regulations we are unable to accept returns on any food or beverage goods, including biscuits, coffee or water.

I have items missing from my order
If you have items missing from your order please check firstly to see if there is another parcel due to you on the delivery note.  Alternatively email us on

All shortages need to be reported within THREE days from date of delivery.

If there are any other queries, please inform us via email or phone.